Returns & Exchanges
At Gone, we want your home to feel perfect, which is why we offer a 30-day hassle-free return window for all unused furniture and decor. If a piece doesn't fit your space as imagined, we are here to help you find the right replacement or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once our team inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing